Terms and Conditions
The Terms and Conditions listed below apply to the sale and purchase of goods between you and Loreny Outdoor and Leisure Ltd (T/A Sprockets Cycles). These Terms and Conditions do not affect your statutory rights as a consumer.By ordering any product from the Sprockets Cycles website, you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.
Loreny Outdoor and Leisure Ltd (T/A Sprockets Cycles) Terms and Conditions shall be governed by and construed in accordance with Scottish Law. Disputes arising in connection with these terms and goods supplied via this worldwide website shall be subject to the exclusive jurisdiction of the Scottish Courts.
TERMS OF SALE
By placing an order via our website (www.sprocketscycles.com), you are offering to purchase a product on and subject to the following Terms and Conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from public holidays, postal delays or force majeure, for which we will not be held responsible. Please see the Delivery page for further information.
In order to contract with Loreny Outdoor and Leisure Ltd (T/A Sprockets Cycles), you must be over 18 years of age. Loreny Outdoor and Leisure Ltd (T/A Sprockets Cycles), retains the right to refuse any request made by you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order, and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
A. OUR CONTRACT
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Loreny Outdoor and Leisure Ltd (T/A Sprockets Cycles) retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.
B. PRICING AND AVAILABILITY
Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'. Colour variants of the same parent product may, on occasion, be priced differently.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
We accept online payment in an encrypted, secure environment. We currently accept Visa, Mastercard, Delta, Maestro, Switch and Paypal. Your card will be debited once the order has been received.
BUYING WITH FINANCE
The finance facilities offered by Sprockets Cycles are provided by V12 Finance. We offer two types of credit; Interest Free Credit and Classic Credit. Finance is explained in more detail here.
Sprockets Cycles reserve the right to exclude chosen products or services from our finance packages. If you are unsure whether an item qualifies for interest free credit, please contact us.
Finance is only available subject to conditions. Sprockets Cycles is not responsible for the outcome of any finance application.
CYCLE TO WORK SCHEME
Sprockets Cycles have partnered with two biggest Tax-Free Schemes in the UK; Cyclescheme and Halfords’ Cycle2Work.
Depending on your choice and tax rate, you could save up to 42% on the cost of a bicycle and accessories when placing an order with Sprockets Cycles using a tax-free Cycle to Work Voucher.
Full Details can be found on our Cycle2Work page here.
Unsuitable or defective items may be returned for refund or exchange provided they are received back within 14 days of the original delivery date in brand new, unused condition, and in the original packaging. We recommend that all returned items are sent using an insured delivery service for your own protection.
Defective products will be replaced without a further delivery charge.
Further information can be found on our dedicated Returns page.
The copyright in all content is owned by or licensed to Loreny Outdoor & Leisure Ltd. Except as is otherwise explicitly permitted within the website, you are permitted to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. Except as explicitly permitted under the law relating to copyright, you may not reuse any content without first obtaining Loreny Outdoor & Leisure Ltd 's explicit consent. Such prohibition of use extends to the use of any content on any other website or networked computer environment. You may not remove any copyright, trademark or other proprietary notices from content found on the website.
Sprockets Cycles does not sell, rent or give out personal details you submit to any third party. We may use your phone number, address or email address to contact you about an order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.
PROMOTIONAL CODES & VOUCHER CODES
From time to time, Sprockets Cycles will make available selected promotional code (also known as 'voucher code') offers, via www.sprocketscycles.com and via selected third party websites and services. These promotional codes are for exclusive use on the www.sprocketscycles.com website, entitling the user to specified discounts when selected items are purchased successfully during a single online transaction. Only one promotional code can be applied during a single transaction. No cash or any other alternative will be given.
Unless otherwise stated, promotional codes cannot be used in-store, over the phone or via any other online store or service. Unless otherwise stated, promotional codes can only be used once per customer as defined by their email address and/or delivery address and/or credit card address. Unless otherwise stated, promotional codes can be used across the whole Sprockets Cycles range that is available for sale and is in stock on the SprocketsCycles.com website including both sale and non-sale items. Unless otherwise stated, promotional codes cannot be redeemed in conjunction with any other promotion or offer.
Certain items, including gift cards, gift vouchers and delivery costs are excluded from the offer. Promotional codes must be registered at the time of purchase to be valid and therefore redeemable. To register a code, enter the given code where it states 'Enter your voucher code if you have one' on the shopping basket page and then press the "Apply Code" button.
A promotional code must be used between its stated start and expiry date for it to be valid and therefore redeemable. If you are unsure what the start or expiry date is for a promotional code please contact Sprockets Cycles by visiting https://www.sprocketscycles.com/contacts and clicking on the "Email Us" link, providing the specific code, where it was obtained, and your contact details.
Please note that the return value of the items purchased using a promotional code shall be the applicable return value under the Sprockets Cycles return policy, less the discount obtained.
All offers are subject to availability and while stocks last. Sprockets Cycles reserves the right to remove promotion codes at any time and without prior warning. Your statutory rights as a consumer are not affected.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with .
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 01563 526800
Address: Sprockets Cycles, Ayr Rd, Kilmarnock, KA1 5LF
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the
finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: firstname.lastname@example.org
Further details can be found on the Financial Ombudsman Service