We are confident that you will be very happy with the products you purchase from us but if you do change your mind we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This period begins the day your order is delivered and ends 14 days from the day you receive your order and applies only to the conditions below.
If you wish to cancel an order before it has been dispatched you should phone or e-mail us as soon as possible. We can be contacted on 01563 526800 or via e-mail to firstname.lastname@example.org.
If you wish to return an item that has already been received, please call or e-mail where a member of our staff will be happy to advise you and guide you through any item of the returns process.
The goods must be returned within 14 days from the day they are received/signed for.
Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging intact & paperwork intact and in a re-sellable condition, in these cases postage costs will not be refunded. If a replacement size is needed by yourself there will be an additional £3.95 delivery charge. If returning goods within the 14 day policy, you are under a duty to keep them in your possession and to take reasonable care of them until they are returned.
You should retain proof of postage until we inform you that the returned items have been received safely by us. We will not take responsibility for lost mail unless a signature has been attained for the item at Sprockets Cycles.
If your goods are damaged in transit, we need to be notified of the damages within 24 hours of delivery to set up a claim with our courier company.
Items that are damaged or delivered in error are subject to the same basic conditions & expectations, however, should any claim for the above be valid, we will promptly refund any postage costs.
Please ensure you send a legible cover note including your receipt & contact details with all returns. This will provide clarity on the reason for return of the item & speed up the returns process.
*Unfortunately, exchanges or refunds are not allowed if the Goods have been specially made to order, personalized or altered to fit. These items do however come with their applicable warranty periods.