Free shipping on orders over £75
Easy returns and exchanges

At Sprockets, we partner with DPD to provide fast, secure, and fully tracked delivery service that's reliable and quick.

Standard UK Mainland Delivery

Free Delivery: Orders over £75 qualify for free delivery (2 working day service)

Standard Delivery: £5.95 for orders under £75 (2 working days)

Bike Delivery: £10 per order (2-10 working days)

E-Bike Delivery: £30 per order (7-10 working days - higher charge due to weight, value, and insurance requirements)

Dispatch Times

  • Orders placed before 12pm Monday-Thursday: Dispatched same day for next day delivery
  • Orders placed after 12pm Thursday: Dispatched the following Monday
  • Parts and accessories: 1-2 working days
  • Bikes: 2-10 working days (we prioritize safe, quality delivery over speed)
  • Orders involving suppliers may take slightly longer - please enquire if unsure

Remote Area Surcharges

Some UK areas incur additional delivery charges due to courier restrictions and increased postage costs.

Areas affected

  • Northern Ireland — all BT postcodes
  • Isle of Man — all IM postcodes
  • Isle of Wight — PO30 to PO41
  • Isles of Scilly — TR21 to TR25
  • Scottish Highlands & Islands:
    • Outer Hebrides — all HS postcodes
    • Shetland — all ZE postcodes
    • Caithness & Orkney — all KW postcodes
    • Inverness, Highlands & Skye — all IV postcodes
    • Argyll & Inner Hebrides — PA20 to PA49, PA60 to PA78
    • Arran & Cumbrae — KA27, KA28
    • Lochaber, Badenoch & Strathspey — PH19 to PH26, PH30 to PH44, PH49, PH50
    • Parts of Aberdeenshire & Moray — AB37, AB38, AB54 to AB56
    • Trossachs & Breadalbane — FK17 to FK21

If your postcode starts with any of the above, the Highlands & Islands rate applies at checkout.

Remote Area Shipping Costs:

  • Standard items: £15 surcharge
  • Bikes: £20 surcharge
  • E-Bikes: £35 surcharge
  • Tentbox products: £50 flat rate (applies to all UK destinations)

DPD Tracking & Delivery Options

All shipments include:

  • Full tracking information
  • One-hour delivery time slot (notified on delivery day)
  • Ability to redirect your parcel or select local drop-off points
  • Saturday delivery available at extra cost - please call for details

International Shipping

We ship internationally. Please contact us for quotes and delivery options.


Important Notes

  • Free delivery does NOT apply to remote areas, bikes, e-bikes, or tentbox products
  • During high demand periods, bike delivery may experience delays
  • All delivery times are working days (Monday-Friday)
  • Remote area charges are automatically calculated at checkout based on your postcode

For any questions about delivery, please don't hesitate to contact us before placing your order.

We are confident that you will be very happy with the products you purchase from us but if you do change your mind we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This period begins the day your order is delivered and ends 14 days from the day you receive your order and applies only to the conditions below.

If you wish to cancel an order before it has been dispatched you should phone or e-mail us as soon as possible. We can be contacted on 01563 526800 or via e-mail to info@sprocketscycles.com.

If you wish to return an item that has already been received, please call or e-mail where a member of our staff will be happy to advise you and guide you through any item of the returns process.

You should post your return items along with a cover letter to: 
Sprockets Cycles,
Ayr Rd,
Kilmarnock,
KA1 5LF

RETURNING ACCESSORIES

The goods must be returned within 14 days from the day they are received/signed for.

Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging intact & paperwork intact and in a re-sellable condition, in these cases postage costs will not be refunded. If a replacement size is needed by yourself there will be an additional £3.95 delivery charge. If returning goods within the 14 day policy, you are under a duty to keep them in your possession and to take reasonable care of them until they are returned.

You should retain proof of postage until we inform you that the returned items have been received safely by us. We will not take responsibility for lost mail unless a signature has been attained for the item at Sprockets Cycles.

DAMAGED GOODS

If your goods are damaged in transit, we need to be notified of the damages within 24 hours of delivery to set up a claim with our courier company.

Items that are damaged or delivered in error are subject to the same basic conditions & expectations, however, should any claim for the above be valid, we will promptly refund any postage costs.

Please ensure you send a legible cover note including your receipt & contact details with all returns. This will provide clarity on the reason for return of the item & speed up the returns process.

*Unfortunately, exchanges or refunds are not allowed if the Goods have been specially made to order, personalized or altered to fit. These items do however come with their applicable warranty periods.

FrameUni-directional carbon mainframe and seatstays, tapered head tube, ISCG 2 guide mounts, internal cable routing, Shape.it Link V2 and 12mm x 148mm Boost dropouts
ForkRockShox Lyrik Select+, 150mm travel, DebonAir+, Charger 3.1 Damper, Fast Black coating, tapered steerer, 110 x 15mm Boost
Rear Shock
RockShox Deluxe Select + RT, DebonAir, Fast Black coating, adjustable rebound and two position compression adjustment, custom tuned for Whyte
HeadsetFSA No. 69/56/SRS, 1-1/8in upper and 1.5in lower with sealed angular contact bearing (ACB) cartridge bearings, with side entry internal routing
ShiftersSRAM AXS Pod, right, MMX, 12 speed
Rear derailleurSRAM S1000 T-Type AXS, 12 speed
ChainsetWhyte 155mm ISIS arms, SRAM Direct Mount 36T chainring, T-Type
ChainSRAM GX T-Type, 12 speed
CassetteSRAM XS 1270, T-Type, 10-52T, 12 speed
WheelsetWTB ST Tough, 30mm internal width
HubsAlloy, light assist e-bike specific, double sealed cartridge bearings, 12mm x 148mm Boost spacing, 32 hole
Alloy, double sealed cartridge bearings, 15mm x 110mm Boost spacing, 28 hole
SpokesDT Swiss Elemental
TyresMaxxis Minion DHF, EXO TR MaxxGrip 29in x 2.5in front; Maxxis Dissector, EXO+ TR MaxxTerra 29in x 2.4in, rear
Co
Consul
BrakesSRAM Code Bronze Stealth, four piston hydraulic, 200mm diameter disc rotor
HandlebarsWhyte Custom 6061 alloy, 30mm rise, 35mm bar bore, 800mm wide
GripsWhyte Enduro lock-on
StemWhyte Trail full CNC, 32mm extension, 35mm bar bore
SaddleWhyte custom
SeatpostTranzX +RAD 30.9mm, Adjustable, 125 drop (S), 150 drop (M), 170mm drop (L), 200mm drop (XL)
PedalsFibre reinforced composite platform
Motor
Bosch Performance Line CX (Smart System) motor with 85Nm of maximum torque, 600W of peak power and 250W of nominal power. Features four power mode settings, including Tour+ and the automatic eMTB mode
Battery
Bosch Compact PowerTube 400Wh, integrated within the downtube as the lowest point for stability and control
Range Extender
Bosch PowerMore 250Wh (included)
Display
Bosch System controller mounted in the top tube, paired with discrete bar-mounted Mini Remote. Also connects to the Bosch eBike Flow smartphone app to give you even more insight and control at your fingertips
Charger
4A Compact Charger (230V). Charges to 50% in 1.5hrs, and to 100% in 3.5hrs

At Sprockets, we partner with DPD to provide fast, secure, and fully tracked delivery service that's reliable and quick.

Standard UK Mainland Delivery

Free Delivery: Orders over £75 qualify for free delivery (2 working day service)

Standard Delivery: £5.95 for orders under £75 (2 working days)

Bike Delivery: £10 per order (2-10 working days)

E-Bike Delivery: £30 per order (7-10 working days - higher charge due to weight, value, and insurance requirements)

Dispatch Times

  • Orders placed before 12pm Monday-Thursday: Dispatched same day for next day delivery
  • Orders placed after 12pm Thursday: Dispatched the following Monday
  • Parts and accessories: 1-2 working days
  • Bikes: 2-10 working days (we prioritize safe, quality delivery over speed)
  • Orders involving suppliers may take slightly longer - please enquire if unsure

Remote Area Surcharges

Some UK areas incur additional delivery charges due to courier restrictions and increased postage costs.

Areas affected

  • Northern Ireland — all BT postcodes
  • Isle of Man — all IM postcodes
  • Isle of Wight — PO30 to PO41
  • Isles of Scilly — TR21 to TR25
  • Scottish Highlands & Islands:
    • Outer Hebrides — all HS postcodes
    • Shetland — all ZE postcodes
    • Caithness & Orkney — all KW postcodes
    • Inverness, Highlands & Skye — all IV postcodes
    • Argyll & Inner Hebrides — PA20 to PA49, PA60 to PA78
    • Arran & Cumbrae — KA27, KA28
    • Lochaber, Badenoch & Strathspey — PH19 to PH26, PH30 to PH44, PH49, PH50
    • Parts of Aberdeenshire & Moray — AB37, AB38, AB54 to AB56
    • Trossachs & Breadalbane — FK17 to FK21

If your postcode starts with any of the above, the Highlands & Islands rate applies at checkout.

Remote Area Shipping Costs:

  • Standard items: £15 surcharge
  • Bikes: £20 surcharge
  • E-Bikes: £35 surcharge
  • Tentbox products: £50 flat rate (applies to all UK destinations)

DPD Tracking & Delivery Options

All shipments include:

  • Full tracking information
  • One-hour delivery time slot (notified on delivery day)
  • Ability to redirect your parcel or select local drop-off points
  • Saturday delivery available at extra cost - please call for details

International Shipping

We ship internationally. Please contact us for quotes and delivery options.


Important Notes

  • Free delivery does NOT apply to remote areas, bikes, e-bikes, or tentbox products
  • During high demand periods, bike delivery may experience delays
  • All delivery times are working days (Monday-Friday)
  • Remote area charges are automatically calculated at checkout based on your postcode

For any questions about delivery, please don't hesitate to contact us before placing your order.

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