Free shipping on orders over Β£75
Easy returns and exchanges

We aim to provide efficient delivery on all packages to mainland UK addresses. There are some areas where we will need to charge slightly more due to postage costs such as Highlands & Islands, Southern Ireland & Isle of Man.

Delivery is charged at Β£5.95 forΒ standard deliveryΒ to UK mainland (see below for exceptions). Next working day delivery available for Β£6.95 if order before 1pm.Β  Bikes are subject to Β£10.00 carriage charge. Exceptions can be found below. E-Bikes are subject to Β£30.00 carriage charge due to higher weight and value involved for insurance purposes.Β 

Free delivery is available for orders over Β£75 and is a 2 working day service.

Orders placed before 12pm Monday to Thursday will be shipped the same day for next day delivery. Orders placed after 12pm Thursday and onwards will be shipped on Monday.

DUE TO THE CURRENT HIGH DEMAND, DELIVERY TIME FOR BIKES IS 3-5 DAYS. ALL PARTS AND ACCESSORIES ARE STILL 1-2 DAYS.

We use DPD for all our shipments:

DPD offer an excellent delivery service, with full tracking information and an hour time slot given on the day of delivery. You can also change the destination of your parcel, including local drop off points.

*Saturday delivery can be arranged at extra cost, please call for details.

SHIPPING EXCEPTIONS & SURCHARGES

Unfortunately due to the policies of our chosen shipping companies we regret that we will have to apply a separate charge to selected postcodes in the UK for some of our packages. If we need to apply this charge we will contact you after your order has been placed and work out the extra shipping charge. We do ship outwith the UK, please contact us for prices and options.

NORTHERN IRELAND POSTCODE SHIPPING EXCEPTIONS

Postcodes in Northern Ireland will carry a further charge for shipping, please contact for more details and prices.

ABERDEENSHIRE POSTCODE SHIPPING EXCEPTIONS

Postcodes in Aberdeenshire carry a further charge for large item shipping.

OUTER HEBRIDES POSTCODE SHIPPING EXCEPTIONS

Postcodes in the Outer Hebrides will carry a further charge for large item shipping, please contact for more details and prices.

INVERNESSHIRE POSTCODE SHIPPING EXCEPTIONS

Postcodes in Invernesshire carry a further charge for large item shipping.

KIRKWALL AREA POSTCODE SHIPPING EXCEPTIONS

Postcodes in the Kirkwall area carry a further charge for large item shipping shipping.

PAISLEY (WESTERN ISLES) POSTCODE SHIPPING EXCEPTIONS

Postcodes ranging from PA20 - PA80 in the Paisley & Western Isles will carry a further charge for large item shipping, please contact for more details and prices.

SHETLAND ISLES AREA SHIPPING EXCEPTIONS

Postcode within the Shetland Isles will carry a further charge for large item shipping, please contact for more details and prices.

We are confident that you will be very happy with the products you purchase from us but if you do change your mind we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This period begins the day your order is delivered and ends 14 days from the day you receive your order and applies only to the conditions below.

If you wish to cancel an order before it has been dispatched you should phone or e-mail us as soon as possible. We can be contacted on 01563 526800 or via e-mail toΒ info@sprocketscycles.com.

If you wish to return an item that has already been received, please call or e-mail where a member of our staff will be happy to advise you and guide you through any item of the returns process.

You should post your return items along with a cover letter to:Β 
Sprockets Cycles,
Ayr Rd,
Kilmarnock,
KA1 5LF

RETURNING ACCESSORIES

The goods must be returned within 14 days from the day they are received/signed for.

Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging intact & paperwork intact and in a re-sellable condition, in these cases postage costs will not be refunded. If a replacement size is needed by yourself there will be an additional Β£3.95 delivery charge. If returning goods within the 14 day policy, you are under a duty to keep them in your possession and to take reasonable care of them until they are returned.

You should retain proof of postage until we inform you that the returned items have been received safely by us. We will not take responsibility for lost mail unless a signature has been attained for the item at Sprockets Cycles.

DAMAGED GOODS

If your goods are damaged in transit, we need to be notified of the damages within 24 hours of delivery to set up a claim with our courier company.

Items that are damaged or delivered in error are subject to the same basic conditions & expectations, however, should any claim for the above be valid, we will promptly refund any postage costs.

Please ensure you send a legible cover note including your receipt & contact details with all returns. This will provide clarity on the reason for return of the item & speed up the returns process.

*Unfortunately, exchanges or refunds are not allowed if the Goods have been specially made to order, personalized or altered to fit. These items do however come with their applicable warranty periods.

Frame

ALUXX aluminium Battery Integrated, low step through design

Fork

SR Suntour Mobie 32 63mm travel

Shifters

Shimano Nexus 8 RevoShift

Chainset

38T, Forged aluminium crank arms

Chain

KMC Z1e HX, e-bike optimized

Cassette

18T

Wheelset

Giant Double Wall Aluminum 622x21

Hubs

Shimano HB-QC300 [F] Shimano Nexus 8 disc brake [R]

Spokes

Stainless 14G(2.0mm) [F] Stainless 13-14G(2.3-2.0mm) butted [R]

Tyres

Schwalbe Road Cruiser Plus, 622x50 Wire Bead w/ reflective stripe

Brakes

Tektro HD-M281, hydraulic disc, 180mm [F] 160mm [R]

Handlebars

Aluminium, 30° back sweep, 31.8x660 mm

Grips

Comfort Ergo Microtech Plus

Stem

Aluminum angle adjustable stem

Saddle

Selle Royal Essenza Plus

Seatpost

Suspension 30.9x300mm

Pedals

Anti-slip Platform

Motor

Giant SyncDrive Core2 55Nm, PedalPlus 6-Sensor technology

Battery

Giant EnergyPak 500Wh

Controller

Giant RideControl Dash 2, Smart Assist automatic mode, 5 support levels

Display

Giant RideControl Dash 2, full color LCD display

Charger

Giant EnergyPak 4A smart charger

Compatibility

Aegis Tire Checker

Lights

Giant Recon HL50, 50 lux [F] Carrier integrated tail light [R]

Lock

ABUS 4750X NR (w/o chip) LH OEM

Carrier

MIK HD rack. System bag & basket compatible

Fender / Chainguard

Aluminium Fender w/ Z-Reflector, Pistol Shape

We aim to provide efficient delivery on all packages to mainland UK addresses. There are some areas where we will need to charge slightly more due to postage costs such as Highlands & Islands, Southern Ireland & Isle of Man.

Delivery is charged at Β£5.95 forΒ standard deliveryΒ to UK mainland (see below for exceptions). Next working day delivery available for Β£6.95 if order before 1pm.Β  Bikes are subject to Β£10.00 carriage charge. Exceptions can be found below. E-Bikes are subject to Β£30.00 carriage charge due to higher weight and value involved for insurance purposes.Β 

Free delivery is available for orders over Β£75 and is a 2 working day service.

Orders placed before 12pm Monday to Thursday will be shipped the same day for next day delivery. Orders placed after 12pm Thursday and onwards will be shipped on Monday.

DUE TO THE CURRENT HIGH DEMAND, DELIVERY TIME FOR BIKES IS 3-5 DAYS. ALL PARTS AND ACCESSORIES ARE STILL 1-2 DAYS.

We use DPD for all our shipments:

DPD offer an excellent delivery service, with full tracking information and an hour time slot given on the day of delivery. You can also change the destination of your parcel, including local drop off points.

*Saturday delivery can be arranged at extra cost, please call for details.

SHIPPING EXCEPTIONS & SURCHARGES

Unfortunately due to the policies of our chosen shipping companies we regret that we will have to apply a separate charge to selected postcodes in the UK for some of our packages. If we need to apply this charge we will contact you after your order has been placed and work out the extra shipping charge. We do ship outwith the UK, please contact us for prices and options.

NORTHERN IRELAND POSTCODE SHIPPING EXCEPTIONS

Postcodes in Northern Ireland will carry a further charge for shipping, please contact for more details and prices.

ABERDEENSHIRE POSTCODE SHIPPING EXCEPTIONS

Postcodes in Aberdeenshire carry a further charge for large item shipping.

OUTER HEBRIDES POSTCODE SHIPPING EXCEPTIONS

Postcodes in the Outer Hebrides will carry a further charge for large item shipping, please contact for more details and prices.

INVERNESSHIRE POSTCODE SHIPPING EXCEPTIONS

Postcodes in Invernesshire carry a further charge for large item shipping.

KIRKWALL AREA POSTCODE SHIPPING EXCEPTIONS

Postcodes in the Kirkwall area carry a further charge for large item shipping shipping.

PAISLEY (WESTERN ISLES) POSTCODE SHIPPING EXCEPTIONS

Postcodes ranging from PA20 - PA80 in the Paisley & Western Isles will carry a further charge for large item shipping, please contact for more details and prices.

SHETLAND ISLES AREA SHIPPING EXCEPTIONS

Postcode within the Shetland Isles will carry a further charge for large item shipping, please contact for more details and prices.

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