Trek Charter+ 5 R10 540Wh Lowstep Electric Hybrid Bike 2026

Free shipping on orders over £75

Easy returns and exchanges

At Sprockets, we partner with DPD to provide fast, secure, and fully tracked delivery service that's reliable and quick.

Standard UK Mainland Delivery

Free Delivery: Orders over £75 qualify for free delivery (2 working day service)

Standard Delivery: £5.95 for orders under £75 (2 working days)

Bike Delivery: £10 per order (2-10 working days)

E-Bike Delivery: £30 per order (7-10 working days - higher charge due to weight, value, and insurance requirements)

Dispatch Times

Orders placed before 12pm Monday-Thursday: Dispatched same day for next day delivery
Orders placed after 12pm Thursday: Dispatched the following Monday
Parts and accessories: 1-2 working days
Bikes: 2-10 working days (we prioritize safe, quality delivery over speed)
Orders involving suppliers may take slightly longer - please enquire if unsure

Remote Area Surcharges

Some UK areas incur additional delivery charges due to courier restrictions and increased postage costs.

Areas affected

Northern Ireland — all BT postcodes
Isle of Man — all IM postcodes
Isle of Wight — PO30 to PO41
Isles of Scilly — TR21 to TR25
Scottish Highlands & Islands:
- Outer Hebrides — all HS postcodes
- Shetland — all ZE postcodes
- Caithness & Orkney — all KW postcodes
- Inverness, Highlands & Skye — all IV postcodes
- Argyll & Inner Hebrides — PA20 to PA49, PA60 to PA78
- Arran & Cumbrae — KA27, KA28
- Lochaber, Badenoch & Strathspey — PH19 to PH26, PH30 to PH44, PH49, PH50
- Parts of Aberdeenshire & Moray — AB37, AB38, AB54 to AB56
- Trossachs & Breadalbane — FK17 to FK21

If your postcode starts with any of the above, the Highlands & Islands rate applies at checkout.

Remote Area Shipping Costs:

Standard items: £15 surcharge
Bikes: £20 surcharge
E-Bikes: £35 surcharge
Tentbox products: £50 flat rate (applies to all UK destinations)

DPD Tracking & Delivery Options

All shipments include:

Full tracking information
One-hour delivery time slot (notified on delivery day)
Ability to redirect your parcel or select local drop-off points
Saturday delivery available at extra cost - please call for details

International Shipping

We ship internationally. Please contact us for quotes and delivery options.

Important Notes

Free delivery does NOT apply to remote areas, bikes, e-bikes, or tentbox products
During high demand periods, bike delivery may experience delays
All delivery times are working days (Monday-Friday)
Remote area charges are automatically calculated at checkout based on your postcode

For any questions about delivery, please don't hesitate to contact us before placing your order.

We are confident that you will be very happy with the products you purchase from us but if you do change your mind we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This period begins the day your order is delivered and ends 14 days from the day you receive your order and applies only to the conditions below.

If you wish to cancel an order before it has been dispatched you should phone or e-mail us as soon as possible. We can be contacted on 01563 526800 or via e-mail to info@sprocketscycles.com.

If you wish to return an item that has already been received, please call or e-mail where a member of our staff will be happy to advise you and guide you through any item of the returns process.

You should post your return items along with a cover letter to:
Sprockets Cycles,
Ayr Rd,
Kilmarnock,
KA1 5LF

RETURNING ACCESSORIES

The goods must be returned within 14 days from the day they are received/signed for.

Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging intact & paperwork intact and in a re-sellable condition, in these cases postage costs will not be refunded. If a replacement size is needed by yourself there will be an additional £3.95 delivery charge. If returning goods within the 14 day policy, you are under a duty to keep them in your possession and to take reasonable care of them until they are returned.

You should retain proof of postage until we inform you that the returned items have been received safely by us. We will not take responsibility for lost mail unless a signature has been attained for the item at Sprockets Cycles.

DAMAGED GOODS

If your goods are damaged in transit, we need to be notified of the damages within 24 hours of delivery to set up a claim with our courier company.

Items that are damaged or delivered in error are subject to the same basic conditions & expectations, however, should any claim for the above be valid, we will promptly refund any postage costs.

Please ensure you send a legible cover note including your receipt & contact details with all returns. This will provide clarity on the reason for return of the item & speed up the returns process.

*Unfortunately, exchanges or refunds are not allowed if the Goods have been specially made to order, personalized or altered to fit. These items do however come with their applicable warranty periods.

Frame	Premium Alpha Platinum Aluminium frame, top-load PowerPack, integrated cockpit routing, 135x5mm QR
Fork	SR Suntour Mobie 34, tapered steerer tube, air spring, adjustable rebound and compression, lockout, 100mm QR, 80mm travel
Shifters	Shimano CUES U6000 w/optical gear display, 10-speed
Rear derailleur	Shimano CUES U6000 GS
Chainset	ProWheel alloy, 170 mm length, Alloy, with 40T narrow-wide steel ring, alloy guard
Chain	Shimano LG500, 9/10/11-speed
Cassette	Shimano CUES LG400, LINKGLIDE, 11-48, 10-speed
Wheelset	Bontrager Kovee, double-wall, Tubeless Ready, 28-hole / 32 hole, 23 mm width, Presta valve
Hubs	Shimano TC500, centerlock, 110x15 mm thru axle Shimano TC500-HM
Spokes	14 g stainless steel, black
Tyres	Bontrager E6 Hard-Case Lite, reflective, wire bead, 60 tpi, 27.5x2.4"
Brakes	Shimano BR-MT420 hydraulic disc
Handlebars	Alloy, 31.8 mm clamp, 25 mm rise, 630 mm width
Grips	Trek ergonomic PRO, lock-on
Stem	Bontrager alloy, 31.8mm clamp, adjustable rise, Blendr compatible, 80mm length
Saddle	Bontrager Commuter Comp
Seatpost	Aluminium with suspension, with adjustable spring rate
Pedals	Bontrager City pedals

Motor	Bosch Smart System PX, 90 Nm, 250 W, 25 km/h max assist
Battery	Bosch PowerTube 540 Wh
Display	Bosch Kiox 500, smart system
Charger	Bosch standard 4A, 230V, smart system
Lights	Trek LED, taillight & headlight
Kickstand	Pletscher Comp Flex 40