Free shipping on orders over Β£75
Easy returns and exchanges

At Sprockets, we partner with DPD to provide fast, secure, and fully tracked delivery service that's reliable and quick.

Standard UK Mainland Delivery

Free Delivery: Orders over Β£75 qualify for free delivery (2 working day service)

Standard Delivery: Β£5.95 for orders under Β£75 (2 working days)

Bike Delivery: Β£10 per order (2-10 working days)

E-Bike Delivery: Β£30 per order (7-10 working days - higher charge due to weight, value, and insurance requirements)

Dispatch Times

  • Orders placed before 12pm Monday-Thursday: Dispatched same day for next day delivery
  • Orders placed after 12pm Thursday: Dispatched the following Monday
  • Parts and accessories: 1-2 working days
  • Bikes: 2-10 working days (we prioritize safe, quality delivery over speed)
  • Orders involving suppliers may take slightly longer - please enquire if unsure

Remote Area Surcharges

Some UK areas incur additional delivery charges due to courier restrictions and increased postage costs.

Areas affected

  • Northern Ireland β€” all BT postcodes
  • Isle of Man β€” all IM postcodes
  • Isle of Wight β€” PO30 to PO41
  • Isles of Scilly β€” TR21 to TR25
  • Scottish Highlands & Islands:
    • Outer Hebrides β€” all HS postcodes
    • Shetland β€” all ZE postcodes
    • Caithness & Orkney β€” all KW postcodes
    • Inverness, Highlands & Skye β€” all IV postcodes
    • Argyll & Inner Hebrides β€” PA20 to PA49, PA60 to PA78
    • Arran & Cumbrae β€” KA27, KA28
    • Lochaber, Badenoch & Strathspey β€” PH19 to PH26, PH30 to PH44, PH49, PH50
    • Parts of Aberdeenshire & Moray β€” AB37, AB38, AB54 to AB56
    • Trossachs & Breadalbane β€” FK17 to FK21

If your postcode starts with any of the above, the Highlands & Islands rate applies at checkout.

Remote Area Shipping Costs:

  • Standard items: Β£15 surcharge
  • Bikes: Β£20 surcharge
  • E-Bikes: Β£35 surcharge
  • Tentbox products: Β£50 flat rate (applies to all UK destinations)

DPD Tracking & Delivery Options

All shipments include:

  • Full tracking information
  • One-hour delivery time slot (notified on delivery day)
  • Ability to redirect your parcel or select local drop-off points
  • Saturday delivery available at extra cost - please call for details

International Shipping

We ship internationally. Please contact us for quotes and delivery options.


Important Notes

  • Free delivery does NOT apply to remote areas, bikes, e-bikes, or tentbox products
  • During high demand periods, bike delivery may experience delays
  • All delivery times are working days (Monday-Friday)
  • Remote area charges are automatically calculated at checkout based on your postcode

For any questions about delivery, please don't hesitate to contact us before placing your order.

We are confident that you will be very happy with the products you purchase from us but if you do change your mind we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This period begins the day your order is delivered and ends 14 days from the day you receive your order and applies only to the conditions below.

If you wish to cancel an order before it has been dispatched you should phone or e-mail us as soon as possible. We can be contacted on 01563 526800 or via e-mail toΒ info@sprocketscycles.com.

If you wish to return an item that has already been received, please call or e-mail where a member of our staff will be happy to advise you and guide you through any item of the returns process.

You should post your return items along with a cover letter to:Β 
Sprockets Cycles,
Ayr Rd,
Kilmarnock,
KA1 5LF

RETURNING ACCESSORIES

The goods must be returned within 14 days from the day they are received/signed for.

Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging intact & paperwork intact and in a re-sellable condition, in these cases postage costs will not be refunded. If a replacement size is needed by yourself there will be an additional Β£3.95 delivery charge. If returning goods within the 14 day policy, you are under a duty to keep them in your possession and to take reasonable care of them until they are returned.

You should retain proof of postage until we inform you that the returned items have been received safely by us. We will not take responsibility for lost mail unless a signature has been attained for the item at Sprockets Cycles.

DAMAGED GOODS

If your goods are damaged in transit, we need to be notified of the damages within 24 hours of delivery to set up a claim with our courier company.

Items that are damaged or delivered in error are subject to the same basic conditions & expectations, however, should any claim for the above be valid, we will promptly refund any postage costs.

Please ensure you send a legible cover note including your receipt & contact details with all returns. This will provide clarity on the reason for return of the item & speed up the returns process.

*Unfortunately, exchanges or refunds are not allowed if the Goods have been specially made to order, personalized or altered to fit. These items do however come with their applicable warranty periods.

Frame

Gen 4 ALUXX aluminium, Overdrive 1.8" - 1.5" head tube, integrated battery, integrated KSA40 kickstand mount

Fork

SR Suntour XCR34 2CR air boost 100mm travel 15x110mm AH axle

Shifters

Enviolo Trekking Automatiq Integrated

Rear derailleur

Enviolo Trekking Automatiq Modular 40T Spline

Chainset

Forged alloy spider w/chainguard BCD 104, Gates CDX front sprocket 46T Forged aluminium crank arms

Chain

Gates CDX Carbon Drive 120T CenterTrack belt

Cassette

Gates CDX stainless steel 22T rear sprocket

Wheelset

Giant eX25, Tubeless Ready, 622x25 Aluminium

Hubs

Giant eTracker Boost 6-bolt disc 15x110mm [F] Enviolo Trekking Automatiq Modular 40T spline 6-bolt disc 148mm [R]

Spokes

Stainless steel, e-bike optimized

Tyres

Crosscut Gravel 1, 700x57c, Foldable, Tubeless Ready, w/ Reflection Strip

Brakes

Shimano Deore XT, BR-M8120, hydraulic disc, 4-piston, 203mm [F] 180mm [R]

Handlebars

Giant Contour Comfort Riser 31.8x720mm

Grips

RideControl Ergo4 Integrated Trekking (w/Bar-end)

Stem

Giant Contour EVO integrated 16⁰ NEW (S/M:80mm L/XL/XXL 100mm)

Saddle

Selle Royal Vivo Ergo Moderate Unisex

Seatpost

Giant Contact Switch Dropper Seatpost 100mm Travel

Pedals

VPE-537 PP Platform Pedal

Motor

Giant SyncDrive Pro2 85Nm PedalPlus 6-Sensor technology

Battery

Giant EnergyPak 800Wh, 22700 Lithium cell technology, Aluminium casing with highest safety standard (EN50604)

Controller

Giant RideControl Go 2 Giant RideControl Ergo4 Dual Remotes

Display

Giant RideDash EVO 2.0, high-angle visibility, 3" full color LCD display, on-board navigation

Range

CO2 Neutral production Giant EnergyPak Plus 250 range extender compatible

Charger

Giant EnergyPak 4A smart charger compact, 60% charge in 2:30h

Connectivity

Giant RideControl App enabled ANT+ wireless display signal with e-bike profile

Lights

Supernova Mini 3 [F] Rear Rack Integrated tail light [R]

Lock

ABUS Xplus battery lock

Carrier

MIK rack. System bag & basket compatible Tail light integrated Aegis Radar spec-in

Extras

Aegis Tire Checker

At Sprockets, we partner with DPD to provide fast, secure, and fully tracked delivery service that's reliable and quick.

Standard UK Mainland Delivery

Free Delivery: Orders over Β£75 qualify for free delivery (2 working day service)

Standard Delivery: Β£5.95 for orders under Β£75 (2 working days)

Bike Delivery: Β£10 per order (2-10 working days)

E-Bike Delivery: Β£30 per order (7-10 working days - higher charge due to weight, value, and insurance requirements)

Dispatch Times

  • Orders placed before 12pm Monday-Thursday: Dispatched same day for next day delivery
  • Orders placed after 12pm Thursday: Dispatched the following Monday
  • Parts and accessories: 1-2 working days
  • Bikes: 2-10 working days (we prioritize safe, quality delivery over speed)
  • Orders involving suppliers may take slightly longer - please enquire if unsure

Remote Area Surcharges

Some UK areas incur additional delivery charges due to courier restrictions and increased postage costs.

Areas affected

  • Northern Ireland β€” all BT postcodes
  • Isle of Man β€” all IM postcodes
  • Isle of Wight β€” PO30 to PO41
  • Isles of Scilly β€” TR21 to TR25
  • Scottish Highlands & Islands:
    • Outer Hebrides β€” all HS postcodes
    • Shetland β€” all ZE postcodes
    • Caithness & Orkney β€” all KW postcodes
    • Inverness, Highlands & Skye β€” all IV postcodes
    • Argyll & Inner Hebrides β€” PA20 to PA49, PA60 to PA78
    • Arran & Cumbrae β€” KA27, KA28
    • Lochaber, Badenoch & Strathspey β€” PH19 to PH26, PH30 to PH44, PH49, PH50
    • Parts of Aberdeenshire & Moray β€” AB37, AB38, AB54 to AB56
    • Trossachs & Breadalbane β€” FK17 to FK21

If your postcode starts with any of the above, the Highlands & Islands rate applies at checkout.

Remote Area Shipping Costs:

  • Standard items: Β£15 surcharge
  • Bikes: Β£20 surcharge
  • E-Bikes: Β£35 surcharge
  • Tentbox products: Β£50 flat rate (applies to all UK destinations)

DPD Tracking & Delivery Options

All shipments include:

  • Full tracking information
  • One-hour delivery time slot (notified on delivery day)
  • Ability to redirect your parcel or select local drop-off points
  • Saturday delivery available at extra cost - please call for details

International Shipping

We ship internationally. Please contact us for quotes and delivery options.


Important Notes

  • Free delivery does NOT apply to remote areas, bikes, e-bikes, or tentbox products
  • During high demand periods, bike delivery may experience delays
  • All delivery times are working days (Monday-Friday)
  • Remote area charges are automatically calculated at checkout based on your postcode

For any questions about delivery, please don't hesitate to contact us before placing your order.